Privacy policy

 

This Privacy Policy describes how eShopping Group Pty Ltd trading as PeakMe (“PeakMe”, “we”, “our” or “us”) collects, uses, stores, and discloses your personal information when you visit or make a purchase from our website (the “Site”).

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interactions with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

“Personal Information” means information that can identify you as an individual or reasonably identify you.

We collect the following categories of information:

Device Information

• Examples: browser version, IP address, time zone, cookie data, pages/products viewed, search terms, site interactions.
• Purpose: to load the Site accurately, improve performance, and perform analytics.
• Source: automatically through cookies, log files, web beacons, tags, or pixels.
• Disclosure: Shopify, Google Analytics, Facebook, Instagram, Pinterest.

Order Information

• Examples: name, billing/shipping address, payment details (incl. credit card), email, phone number.
• Purpose: to process your order, arrange delivery, provide invoices, confirm purchases, detect fraud, and (if consented) send marketing.
• Source: collected directly from you.
• Disclosure: Shopify, payment gateways, fulfilment providers, warehouse and delivery partners.
  

Customer Support Information

• Examples: name, contact details, order details.
• Purpose: to provide assistance and resolve issues.
• Source: collected directly from you.

2. Minors

The Site is not intended for individuals under 18 years of age. We do not knowingly collect information from children. If you are a parent/guardian and believe your child has provided us with personal information, please contact us to request deletion.

3. Sharing Personal Information

We share your information with service providers who assist us in providing our services, such as:

• Shopify (e-commerce platform) – see Shopify’s policy: https://www.shopify.com/legal/privacy
• Analytics providers (e.g., Google Analytics)
• Payment processors, fulfilment partners, and delivery carriers

We may also disclose personal information:

• where required by law (e.g., subpoenas, lawful requests)
• to protect our legal rights, property, or safety
  

Some third-party providers may be located overseas (including in the United States, Canada, and the European Union). By using our Site, you consent to your information being disclosed to overseas recipients where necessary for our services.

4. Behavioural Advertising

We may use your information for targeted advertising or marketing communications we believe may interest you. For example:

• Google Analytics (see Google’s Privacy Policy)
• Facebook Ads, Instagram Ads, Pinterest Ads
  
  

You can opt out of targeted advertising via the following links:

• Facebook
• Google
• Bing
  

You can also opt out through the Digital Advertising Alliance: http://optout.aboutads.info/

5. Using Personal Information

We use your information to:

• provide and deliver products/services
• process payments
• arrange shipping and fulfilment
• communicate with you
• detect fraud or misuse
• send updates, promotions, and marketing (if you’ve opted in)
  

6. Your Rights

Under Australian Law

You have the right to:

• access the personal information we hold about you
• request correction if your information is inaccurate or outdated
  
  

To exercise these rights, please contact us at support@peakme.com.au. We will respond within a reasonable timeframe, as required by the APPs.

EU/UK Residents (GDPR)

If you are based in the EEA/UK, we will also process your information in line with GDPR requirements. You may have additional rights including data portability and erasure.

7. Data Retention

We retain personal information only for as long as necessary to provide our services and comply with legal obligations. If you wish us to delete your personal data, please contact us.

8. Cookies

We use cookies and similar technologies to improve your browsing experience. Cookies help us remember your preferences, keep your cart updated, and analyse site usage.

You can control or block cookies through your browser settings. Note that disabling cookies may affect the Site’s functionality.

More information on cookies and opt-out tools: www.allaboutcookies.org.

9. Complaints

If you have concerns about how we handle your personal information, please contact us at support@peakme.com.au.

If you are not satisfied with our response, you may lodge a complaint with the:
Office of the Australian Information Commissioner (OAIC)
📍 GPO Box 5218 Sydney NSW 2001
📞 1300 363 992
🌐 www.oaic.gov.au

10. Changes

We may update this Privacy Policy from time to time to reflect changes in practices, legal requirements, or business operations. Updates will be published on our Site with the “last updated” date.

11. Contact Us

For questions, requests, or complaints, please contact:

📧 support@peakme.com.au
📍 8/1 President Street, Welshpool WA 6106, Australia

Last updated: 17 September 2025